Shipping Policy

Effective Date: 01 September, 2025

At Terich, we are committed to delivering your orders quickly, safely, and with complete transparency. This Shipping Policy outlines how we process and deliver your purchases.

1. Order Processing

• All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
• Once dispatched, you’ll receive an email/SMS notification with tracking details so you can follow your order in real time.

2. Shipping Partners

• We have partnered with iThink Logistics and leading courier services to ensure secure and timely delivery across India.

3. Delivery Timelines

• Domestic Orders (India): Delivered within 3–7 business days, depending on your location.
• Delivery times may vary due to factors beyond our control (e.g., courier delays, weather, holidays).

4. Shipping Charges

• Standard Shipping: FREE on all orders.
• Cash on Delivery (COD): A nominal ₹49 service fee applies.

5. Tracking Your Order

• Once your order has shipped, you’ll receive a tracking link via email/SMS.
• You can track your package online until it reaches your doorstep.

6. Address Accuracy

• Please ensure your shipping details (name, address, phone number) are accurate and complete.
• We are not responsible for failed deliveries due to incorrect or incomplete information.
• Re-shipment due to an incorrect address may incur additional charges.

7. Delays & Lost Packages

• While we always strive to deliver on time, delays caused by courier partners or unforeseen circumstances are beyond our control.
• In the rare case of a lost package, we will coordinate with the courier partner and provide a fair resolution — either a replacement or a full refund.

8. International Shipping

• At present, we only ship within India. International shipping will be announced once available.

9. Contact Us

For any shipping-related queries, reach out to us at: terich.care@gmail.com